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Patient Bill of Rights
Insurance & Financial Policy

Patient Materials

Please read and review the following prior to your home sleep test:

Patient Bill of Rights

As a patient with Sleepathome Diagnostic Testing, your rights are as follows:

  • The right to be given information about their rights and responsibilities relative to health care services.

  • The right to be informed about the scope of services that Sleepathome Diagnostic Testing will provide and specific limitations on those services.

  • The right to receive a timely response from Sleepathome Diagnostic Testing regarding their request of sleep diagnostic testing services.

  • The right to choose their healthcare provider, including the treating/attending physician.

  • The right to be given appropriate and quality healthcare services without discrimination due to race, creed, color, religion, sex, national origin, sexual preference, handicap or age.

  • The right to be treated with courtesy and respect by all who provide services to them.

  • The right to be free from physical and mental abuse, neglect and exploitative practices.

  • The right to be given proper identification by name/title of everyone who provides service to them.

  • The right to be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care, and to receive any accommodations that may be necessary to assist in understanding.

  • The right to be informed, in advance, both orally and in writing, of care being provided, of the charges, including payment for care/services expected from third parties and any charges for which the patient will be responsible.

  • The right to be informed of any financial benefits when referred to Sleepathome Diagnostic Testing.

  • The right to have themselves and their property treated with respect, consideration, and recognition of patient dignity and individuality.

  • The right to voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.

  • The right to be informed of treatment options and take part in decisions about care, or if unable to make their own decision, have a guardian speak on their behalf.

  • The right to have confidentiality and privacy of all information contained in the patient record and of Protected Health Information (PHI).

  • The right to be advised on Sleepathome Diagnostic Testing’s policies and procedures regarding the disclosure of clinical records.

  • The right to review their client file at their request and request that their physician change the record if not correct, relevant, or completed.

  • The right to be given information regarding anticipated transfer of their services to another provider and/or termination of services.

  • The right to refuse care or treatment after the consequences of refusing care or treatment are fully presented.

As a recipient of sleep testing diagnostic services, your responsibilities are as follows:

  • The responsibility to provide accurate and complete health information concerning their past illnesses, hospitalizations, medications, allergies and other pertinent information.

  • The responsibility to assist in developing and maintaining a safe environment and provide feedback about service needs and expectations.

  • The responsibility to ask questions when they do not understand care, treatment, and services or expectations.

  • The responsibility to adhere to their developed plan of service and for the outcomes when the plan of service is not followed.

  • The responsibility to provide accurate and timely documentation for third party payer reimbursement and personal financial responsibilities.

  • The responsibility to be considerate of Sleepathome Diagnostic Testing's staff and property and to follow Sleepathome Diagnostic Testing's rules and regulations.

Insurance and Financial Policy

Sleepathome Diagnostic Testing is committed to providing you with the best possible service. If you have medical insurance, we are eager to help you receive the maximum benefits available to you. In order to achieve this goal, we need your assistance and understanding of our insurance and financial policy. We will gladly attempt to answer your insurance-related questions, but you should be aware of the following information.

Your insurance is a contract among you, your employer (if applicable), and your insurance company. We are not a party to that contract.

 

Not all services are considered “covered services” by every insurance carrier and some insurance companies arbitrarily select services they will not cover. We suggest you read your individual contact carefully and direct any questions you have about that coverage to their attention.

Generally, most insurance companies pay a percentage (such as 80%) of a given service after "deductible", the amount that you are required to pay toward your healthcare before your insurance contributes payment. The percentage that you owe after your deductible is satisfied is called the "coinsurance". Sleepathome Diagnostic Testing files "charges" for a service to your insurance company that are "adjusted" to an "allowable amount", an amount set forth by your insurance company that they allow a provider to collect for a service. The "adjustment" from Sleep Source's "charges" is an amount that Sleep Source can neither collect from you nor be reimbursed for by your insurance company.

Your "explanation of benefits" is the document that breaks down the charges, adjustments, allowable amounts, and which portion of those amounts are subject to your deductible and/or coinsurance. This document lists your overall patient responsibility for services provided as well as the portion paid for by your insurance. As part of Sleepathome Diagnostic Testing's participating provider agreement your insurance, we are obligated to charge you or not charge you based on your explanation of benefits.

 

If your insurance carrier requires a referral from your doctor or an authorization from them as a condition of payment for the services rendered, it is important you understand that you are responsible for obtaining such a referral or authorization prior to commencement of the services we will provide you. If you need assistance, please contact our office and the email address or number below.

In accordance with Federal Statutes and State Balance Billing Law, Sleepathome Diagnostic Testing must balance bill for all outstanding charges. Therefore, after your insurance claim is filed and either payment has been received or the claim is denied, you will be billed for any remaining balance. In the event that we receive no response from your insurance carrier, you will be billed for the full amount. Payment for services rendered is due at the time you receive your bill.

It is important to remember that our relationship is with you and not your insurance company. We file claims as a courtesy to you, but all charges are your responsibility. We recognize that patients may encounter financial challenges from time to time that may affect timely payment of our charges. If you are experiencing financial difficulties we encourage you to contact our office promptly for assistance, as balances left unpaid may be sent to a third party collections agency.

If you have any questions about any of the above or any uncertainty about your insurance coverage, please feel free to send us an email at support@sleepathome.net or contact us at (586) 225-8500. We will be more than happy to assist you.

Electronic Notifications

To help our patients manage their sleep therapy needs, Sleepathome Diagnostic Testing has implemented text and email notifications for the following purposes:

 

  • Electronic signature of patient terms and conditions.

  • Equipment shipment and due date notifications.

  • Due date reminders and overdue equipment alerts.

 

Whitelisting portal@sleepathome.net and support@sleepathome.net or adding these email addresses to your contacts list will ensure these emails do not go to the junk folder. Communication via text or email are a choice to opt in to. Email addresses and phone numbers will be used by Sleepathome Diagnostic Testing for the purpose of facilitating sleep testing services only and will not be provided to any third parties for any other purpose than to facilitate medical services and/or treatment.

Home Sleep Test Terms & Conditions

Your physician has prescribed a home sleep test for you to help diagnose your condition.  The home sleep test will be performed using a home sleep testing device, which is a sophisticated and expensive medical device.  Therefore, it is necessary that you agree to the following terms and conditions:

 

  1. The home sleep test (“HST”) is generally conducted over one night and you understand you are not required to take it, even though prescribed by your doctor.

  2. You agree to take the HST as directed by your doctor and Sleepathome Diagnostic Testing (”SAH”) and acknowledge that you’ve received an explanation of your financial responsibilities, which are summarized to the best of our expertise but not a guarantee of coverage by your insurance carrier.

  3. You acknowledge that the home sleep testing device (the “Equipment”) is a sophisticated and expensive medical device and you agree to be responsible for any loss or damage to it while in your possession. In the event the Equipment is damaged or lost while in your possession you must notify SAH immediately.

  4. If you anticipate a delay in using and/or returning the Equipment, it is important that you notify SAH immediately. The “Due Date” is defined as 3 business days from the date you receive the Equipment. The “Return Date” is defined as the date that the Equipment is placed in the mail, physically given to SAH, or the date the test is used if the Equipment is disposable. You agree to pay a $50 late fee for each day the Return Date is later than the Due Date. See the examples below for clarification.

  5. If the device is returned unused/with no data, you agree to pay a $50 handling fee. This fee does not apply if the cause is a fault with the Equipment or if the Equipment’s accessories were not included.

  6. In the event you damage the Equipment or fail to return the Equipment after 14 business days, you agree to pay SAH for replacement or repairs and acknowledge that such charges could amount to as much as $2,500.00.

EXAMPLE #1: You receive the Equipment on a Friday and return the Equipment by mail or drop-off on the following Wednesday – the 3rd business day. If using a disposable device, you have taken the test the following Wednesday. In this instance, you would not be responsible for paying a late fee.

EXAMPLE #2: You receive the Equipment on a Friday and return the equipment by mail or drop-off on the following Friday – the 5th business day. If using a disposable device, you have taken the test the following Friday. You would be responsible for paying SAH a $100.00 late fee.

EXAMPLE #3: You receive the Equipment on a Friday, but you notify SAH of a delay circumstance prior to the following Wednesday and are given a 2-day extension. You return the Equipment by the following Friday. If using a disposable device, you have taken the test the following Friday. In this instance, you would not be responsible for paying a late fee.

Service Details and Backup Plan

Sleepathome Diagnostic Testing has the required training and personnel to provide sleep testing services.

To provide the specific care and services, Sleepathome Diagnostic Testing has professional staff that has received on-the-job training, advanced formal education, and/or licenses or certificates.

When Sleepathome Diagnostic Testing bills an insurance provider, the bill is on behalf of you, the patient. Sleepathome Diagnostic Testing accepts most forms of payment, including cash, check and credit/debit/HSA cards.

Sleepathome Diagnostic Testing's hours of operation are Monday through Friday from 9:00am to 5:00pm. Sleep Source is closed on weekends and the following holidays: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas. Phone support is available 24/7 for patients who need assistance with their ongoing home sleep test.

Sleepathome Diagnostic Testing provides the specific care and services in a geographic area that includes the entire state of Michigan.

If a patient feels they are experiencing a life-threatening event and they place a call to Sleepathome Diagnostic Testing, they will be instructed to immediately hang up and dial 9-1-1, the emergency medical system (EMS). Sleepathome Diagnostic Testing does not accept advance directives.

Sleepathome Diagnostic Testing prides itself that all employees are trained to listen to patients and clients to continually strive to provide the best possible service. If you would like to provide any feedback, whether positive, negative, or neutral, please feel free to provide us with your comments. You can provide them, anonymously if desired, by any one of the convenient means below:

  • Completing an online feedback survey

  • Emailing us at support@sleepathome.net

  • Sending a letter to 25509 Kelly Rd, Ste C, Roseville, MI 48066

  • Calling our office and asking for a supervisor

Our toll-free number is (877) 307-5337, and our website can be visited at https://www.sleepathome.net at any time.

 

Equipment Failure Backup Plan

In the event that your home sleep testing device fails or has a malfunction, Sleepathome Diagnostic Testing can provide a replacement device to use in place of the one you received. Please call Sleepathome Diagnostic Testing immediately to troubleshoot any issues with your device and/or to promptly arrange for a replacement.

Customer Complaint Procedure

The management of patient and client complaints or grievances is handled by an internal tracking and management system that is designed to address each case in an expedient and thorough manner. Presently, management, with the help of the system, is involved in every aspect of the process to ensure all issues are addressed in a professional manner.

If Sleepathome Diagnostic Testing provided your care, treatment, or service and we were unable to answer all your questions or address your concerns, complaints, or grievances in a manner you thought was appropriate, you have the right to contact the following organizations about our conduct:

        Medicare
        Phone: 1-800-MEDICARE (1-800-633-4227)
        Website: https://www.medicare.gov/

 

        Accreditation Commission for Health Care (ACHC)
        139 Weston Oaks Ct
        Cary, NC 27513
        Phone: 919-785-1214
        Website: https://www.achc.org/

        HHS Office of Inspector General (OIG)
        ATTN: OIG HOTLINE OPERATIONS
        PO Box 23489
        Washington, DC 20026
        Phone: 1-800-HHS-TIPS (1-800-447-8477)
        Website: https://oig.hhs.gov/fraud/report-fraud/

        Medicaid Fraud and Abuse – Office of Inspector General
        PO Box 20062
        Lansing, MI 48909
        Phone: 1-855-643-7283
        Website: https://www.michigan.gov/mdhhs/assistance-

        programs/healthcare/hifa/report-medicaid-fraud-and-abuse

Medicare IDTF Performance Standards

Below is a list of the performance standards that an IDTF must meet in order to obtain or maintain their Medicare billing privileges. These standards, in their entirety, can be found in 42 C.F.R section 410.33(g).

  1. Operate its business in compliance with all applicable Federal and State licensure and regulatory requirements for the health and safety of patients.

  2. Provides complete and accurate information on its enrollment application. Changes in ownership, changes of location, changes in general supervision, and adverse legal actions must be reported to the Medicare fee-for-service contractor on the Medicare enrollment application within 30 calendar days of the change. All other changes to the enrollment application must be reported within 90 calendar days.

  3. Maintain a physical facility on an appropriate site. For the purposes of this standard, a post office box, commercial mail box, hotel or motel is not considered an appropriate site.

    1. The physical facility, including mobile units, must contain space for equipment appropriate to the services designated on the enrollment application, facilities for hand washing, adequate patient privacy accommodations, and the storage of both business records and current medical records within the office setting of the IDTF, or IDTF home office, not within the actual mobile unit.

    2. IDTF suppliers that provide services remotely and do not see beneficiaries at their practice location are exempt from providing hand washing and adequate patient privacy accommodations.

  4. Have all applicable diagnostic testing equipment available at the physical site excluding portable diagnostic testing equipment. A catalog of portable diagnostic equipment, including diagnostic testing equipment serial numbers, must be maintained at the physical site. In addition, portable diagnostic testing equipment must be available for inspection within two business days of a CMS inspection request. The IDTF must maintain a current inventory of the diagnostic testing equipment, including serial and registration numbers, provide this information to the designated fee-for-service contractor upon request, and notify the contractor of any changes in equipment within 90 days.

  5. Maintain a primary business phone under the name of the designated business. The primary business phone must be located at the designated site of the business, or within the home office of the mobile IDTF units. The telephone number or toll free numbers must be available in a local directory and through directory assistance.

  6. Have a comprehensive liability insurance policy of at least $300,000 per location that covers both the place of business and all customers and employees of the IDTF. The policy must be carried by a non-relative owned company. Failure to maintain required insurance at all times will result in revocation of the IDTF’s billing privileges retroactive to the date the insurance lapsed. IDTF suppliers are responsible for providing the contact information for the issuing insurance agent and the underwriter. In addition, the IDTF must –

    1. Ensure that the insurance policy must remain in force at all times and provide coverage of at least $300,000 per incident; and

    2. Notify the CMS designated contractor in writing of any policy changes or cancellations.

  7. Agree not to directly solicit patients, which include, but is not limited to, a prohibition on telephone, computer, or in-person contacts. The IDTF must accept only those patients referred for diagnostic testing by an attending physician, who is furnishing a consultation or treating a beneficiary for a specific medical problem and who uses the results in the management of the beneficiary’s specific medical problem. Nonphysician practitioners may order tests as set forth in §410.32(a)(3).

  8. Answer, document, and maintain documentation of a beneficiary’s written clinical complaint at the physical site of the IDTF (For mobile IDTFs, this documentation would be stored at their home office.) This includes, but is not limited to, the following:

    1. The name, address, telephone number, and health insurance claim number of the beneficiary.

    2. The date the complaint was received; the name of the person receiving the complaint; and a summary of actions taken to resolve the complaint.

    3. If an investigation was not conducted, the name of the person making the decision and the reason for the decision.

  9. Openly post these standards for review by patients and the public.

  10. Disclose to the government any person having ownership, financial, or control interest or any other legal interest in the supplier at the time of enrollment or within 30 days of a change.

  11. Have its testing equipment calibrated and maintained per equipment instructions and in compliance with applicable manufacturers suggested maintenance and calibration standards.

  12. Have technical staff on duty with the appropriate credentials to perform tests. The IDTF must be able to produce the applicable Federal or State licenses or certifications of the individuals performing these services.

  13. Have proper medical record storage and be able to retrieve medical records upon request from CMS or its fee-for-service contractor within 2 business days.

  14. Permit CMS, including its agents, or its designated fee-for-service contractors, to conduct unannounced, on-site inspections to confirm the IDTF’s compliance with these standards. The IDTF must be accessible during regular business hours to CMS and beneficiaries and must maintain a visible sign posting the normal business hours of the IDTF.

  15. With the exception of hospital-based and mobile IDTFs, a fixed base IDTF does not include the following:

    1. Sharing a practice location with another Medicare-enrolled individual or organization.

    2. Leasing or subleasing its operations or its practice location to another Medicare enrolled individual or organization.

    3. Sharing diagnostic testing equipment using in the initial diagnostic test with another Medicare-enrolled individual or organization.

  16. Enrolls in Medicare for any diagnostic testing services that it furnishes to a Medicare beneficiary, regardless of whether the service is furnished in a mobile or fixed base location.

  17. Bills for all mobile diagnostic services that are furnished to a Medicare beneficiary, unless the mobile diagnostic service is part of a service provided under arrangement as described in section 1861(w)(1) of the Act.

Notice of Privacy Practices

Abridged Edition

 

Effective April 14, 2003, the Department of Health & Human Services has implemented a protection for patient health care information.  It outlines who we may disclose information to without your authorization and how we can disclose your protected health information with you authorization as well as how you can gain access to your personal health information or to make a complaint to the Department of Health & Human Services if you feel your protected health information was used in an improper way. This notice will give you a brief description of our entire privacy practices.

USES AND DISCLOSURES OR PROTECTED HEALTH INFORMATION

So that this office can treat you, receive payment for that treatment, and run our healthcare operation, we may use your protected health information without your authorization to send to third party payers, administrators, etc.

USES AND DISCLOSURES OR PROTECTED HEALTH INFORMATION THAT MAY BE MADE WITH YOUR WRITTEN AUTHORIZATION

With your signed authorization we may make communications with you to promote products and services that may not be for a specific purpose of providing treatment advice.  You have the right to revoke this authorization.  Other permitted and required authorization uses and disclosures that may be made without your authorization or opportunity to object – we may disclose to a member of your family, a relative, a close friend or other person you identify, your protected health information that directly relates to that persons involvement in you health care.  We may also disclose your protected health information to an authorized public or private entity as required by law.

OTHER PERMITTED AND REQUIRED USES AND DISCLOSURES THAT MAY BE MADE WITHOUT YOUR CONSENT, AUTHORIZATION, OR OPPORTUNITY TO OBJECT

We may uses or disclose your protected health information in the following situations:

  • Required by law

  • Health Oversight

  • Legal Proceedings

  • Research

Your rights – You may inspect or obtain a copy of your protected health information for as long as we maintain that information unless protected by federal law.

 

RIGHT TO REQUEST A RESTRICTION OF YOUR PROTECTED HEALTH INFORMATION

You may ask us not to use or disclose any part of your protected health information for the purpose of treatment, payment, or health care operation.  Also, you may request that any part of your protected health information not be disclosed to your family members or friends who may be involved in your care.  Your request must be in writing and state specific restrictions requested and to whom it applies.

RIGHT TO REQUEST TO RECEIVE CONFIDENTIAL COMMUNICATION FROM US BY ALTERNATIVE MEANS OR AN ALTERNATIVE LOCATION

You may request that you receive these communications from us at an alternative location or by alternative means than is normally provided to other patients.

RIGHT TO AMEND YOUR PROTECTED HEALTH INFORMATION

You may request that an amendment to your protected health information for as long as we maintain protected health information.  In certain cases we may deny your request for an amendment.

Right to receive an accounting of certain disclosures we have made

You have the right to receive an accounting if we receive a request for disclosure of information for purposes other than treatment, payment, and health care operations.

RIGHT TO RECEIVE A PAPER COPY OF THIS NOTICE

You have the right to receive a complete copy of our privacy practices by – paper or electronically.

COMPLAINTS

If you believe your privacy rights have been violated, you may complain to us or the Secretary of Health and Human Services

This notice was published and becomes effective April 14, 2003.

Electronic Notifications
Terms & Conditions
Service Details
Complaint Procedure
IDTF Performance Standards
Notice of Privacy Practices
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